Update from us on COVID-19 (Coronavirus)

In line with the latest Government guidance on the easing of lockdown restrictions, we are very pleased to announce that we are beginning a phased re-opening of some of our showroom, making home appointments and resuming installations from 1st June 2020.

Please read our COVID-19 Guide.

We take the health and safety of our team members and customers very seriously and therefore in light of COVID-19 (Coronavirus) we have adopted the following operating practices:

 Our Team

  • Staff will be adhering with the government guidelines if they (or anyone in their household) are feeling unwell
  • If staff start to feel unwell, they will be sent home immediately
  • All staff are taking staggered break times
  • Our team members are carrying out social distancing measures at all times
  • Staff are following strict hand washing and hygiene guidelines
  • Communication, internally and with our customer will always be at a safe distance if not, via telephone or email
  • Contactless payments such as bank transfer and card payments over the phone are being requested

Showroom

  • Our showroom has been thoroughly deep cleaned during the lockdown
  • We will continue to carry out a regular and enhanced cleaning programme
  • The showroom especially commonly touched surfaces (such as door handles) are being cleaned regularly throughout the day
  • Showroom visits are available by appointment only (if preferred)
  • Only small groups of people from the same household will be permitted in the showroom at the same time on a case-by-case basis
  • Staff showing you around our showroom will ensure a safe social distance is observed at all times

Home Visits

  • We will talk to you prior to a home visit to obtain as much information as possible in advance and follow up with any questions after the visit to minimise contact
  • Representatives are carrying hand sanitiser in their vehicles for use prior and following home visits
  • Social distancing measures will be adhered to at all times

Surveys

  • Surveys will be carried out avoiding contact with the homeowner
  • Measurements will be taken in a separate room to the home residents
  • When face to face contact is required 2 metre distancing will be maintained at all time
  • Any follow up questions will be asked after the visit via telephone or email to minimise contact

Installations

  • Loading times are being staggered to avoid congestion and ensure social distancing is maintained
  • We are operating one-man installation teams where possible.
  • Where more than one installer is required to attend an installation social distancing will be observed at all times
  • We will be avoiding contact with the residents and where required a 2-metre social distancing will be maintained at all times
  • Where possible team members will work independently, where this is not feasible appropriate distancing and protective measures will be taken where possible
  • We will work in one space whist the home residents are in another area of the property then swap
  • Staff will bring along their own food and drink
  • Staff will use portable toilet facilities if requested upon booking

Post-installation & Service Calls

  •  The above measures will also be in place for service calls

Should you wish to find out more information, please do not hesitate to contact us

Best Wishes,

Gareth Smith